REFUND AND RETURNS POLICY

Thank you for choosing Wsoolen Fadbcs LLC. We are committed to providing you with quality products and services. If you are not satisfied with your purchase, please refer to our Refund and Return Policy below.

1. Return Period
You can apply for a return within 7 days of receiving the item. After 7 days, we will not be able to provide a refund or exchange.

2. Return Conditions
Returned items must meet the following conditions:

The item is unused and in its original condition.

The item must have all original labels and packaging.

The item is undamaged and intact.

3. Return Process
To apply for a return, please follow these steps:

Contact Customer Service: Contact us using the following methods to explain your return request:
Email: robberto@wsoolenfadbcs.com
Phone: +1 (726) 210-9823
Obtain Return Authorization: We will provide you with return authorization and detailed steps after receiving your application.

Returning the Goods: Please return the goods and all related materials to the following address: 1629 Saltillo St, San Antonio, TX 78207.

Maintaining Tracking Information: To ensure our records are accurate, we recommend using a trackable mailing method for your return.

4. Refund Processing
After receiving and confirming that the returned goods meet the refund requirements, we will process your refund within 5-7 business days. The refund will be returned to the original payment method used for your purchase.

5. Shipping Costs
Return shipping costs are usually borne by the customer unless the goods are defective or incorrect.

In exceptional circumstances, such as if we send the wrong goods or the goods are defective, we will cover the return shipping costs.

6. Exchanges
To exchange an item, please contact us by email or phone, specifying the item you wish to exchange and the reason. The process for exchanges is similar to that for returns.

7. Questions and Support

For any questions or further assistance, please feel free to contact us:

Company: Wsoolen Fadbcs LLC
Phone: +1 (726) 210-9823
Email: robberto@wsoolenfadbcs.com

We appreciate your understanding and support and look forward to meeting your needs.