FREQUENTLY ASKED QUESTIONS

1. How do I place an order?

You can browse our products on our official website, select the items you want, and add them to your cart. After making your selections, you will need to confirm your order and enter your payment information as prompted to complete your purchase.

2. Can I change or cancel my order?

Once your order is confirmed and paid for, we will process it as soon as possible. If you need to change or cancel your order, please contact us as soon as possible after confirmation. We will try our best to accommodate your request as long as the order has not yet been shipped.

3. How much is the shipping cost?

Shipping costs vary depending on your shipping address and order amount. The system will automatically calculate the shipping cost at checkout and display it before you confirm your order.

4. Where can I get shipping?

We currently only offer shipping within the United States. If you require international shipping, please contact customer service for available options.

5. How long does delivery take?

Generally, order processing time is 1-3 business days, and shipping time is 2-7 business days (the exact time depends on the shipping location). During peak seasons, delivery times may be longer.

6. How do I track my order?

Once your order ships, we will send you a confirmation email with a tracking number and a link to check your order status at any time.

7. What should I do if my item arrived with a problem?

If you receive a defective or incorrect item, please contact us as soon as possible, describe the problem, and attach relevant photos. We will provide you with guidance on returning or exchanging the item.

8. What is your return policy?

We offer a 7-day return policy. Items must be unused and in their original condition to be returned. Please see our full return policy for more details.

9. How do I contact customer service?

You can contact our customer service team by email at roberto@wsoolenfadbcs.com or by phone at +1 (726) 210-9823. We typically respond to your inquiries within business days.

10. What payment methods do you accept?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, etc. All payment information is processed through a secure payment processing system.